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FAQ
What is Siluelle GmbH?
Siluelle GmbH is a Switzerland-based trading and reseller company specializing in cosmetics, beauty, personal care and related products. Established in 1995, the company operates from Mittelhäusern in the Canton of Bern and focuses on providing quality products through reliable commercial relationships.
Where is Siluelle GmbH located?
Siluelle GmbH is located at:
Strassweidweg 24
3147 Mittelhäusern
Switzerland
The company's Swiss UID / VAT registration number is CHE-108.457.148.
What types of products does Siluelle GmbH offer?
Siluelle GmbH operates in the trade of cosmetic and related products. Depending on availability and market requirements, its product categories may include skincare, facial care, body care, hair care, personal care, beauty products and other cosmetic preparations.
Does Siluelle GmbH work with businesses and retailers?
Yes. Siluelle GmbH is positioned to work with retailers, wholesalers, online businesses, beauty stores, professional beauty businesses, distributors and other commercial partners seeking reliable cosmetic and personal-care products.
Businesses interested in establishing a commercial relationship are encouraged to contact Siluelle GmbH to discuss their requirements and potential cooperation.
What makes Siluelle GmbH different?
Siluelle GmbH combines a long-standing presence in Switzerland, dating back to 1995, with a quality-focused and customer-oriented approach to product trading and distribution.
The company emphasizes reliability, product quality, responsible business practices, professionalism and long-term partnerships. Its Swiss base also provides a strong foundation for serving customers and business partners in Switzerland and international markets.
Do You Have Any Queries?
How long does delivery take?
Delivery times depend on your location and the shipping method selected at checkout. You will receive an estimated delivery time and tracking information once your order has been dispatched.
Do you offer international delivery?
Yes, we may offer international delivery to selected countries. Shipping availability, costs, taxes, and delivery times vary depending on the destination.
What should I do if my order arrives damaged?
Please contact us as soon as possible if your package or products arrive damaged. Include your order number and photographs of the damaged packaging or products so we can investigate and assist you.
Can I return a cosmetic product?
Returns are subject to our return policy. For hygiene and safety reasons, opened or used cosmetic products may not be eligible for return unless the product is defective or damaged.
What is your refund policy?
Once an approved return has been received and inspected, eligible refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Are your products suitable for sensitive skin?
Many of our products are designed with different skin types in mind. However, everyone's skin is different. We recommend checking the ingredient list and performing a patch test before using a new cosmetic product.
How do I know which product is right for me?
Our product descriptions provide information about the intended use, skin type, ingredients, and benefits of each product. If you need help choosing a product, our customer service team can assist you.
Are your products tested on animals?
Our company is committed to responsible cosmetic practices. Please refer to the individual product information or contact our customer service team for the most up-to-date information about our animal-testing and cruelty-free policies.
Where can I find the ingredients?
The ingredients for each product are listed on the relevant product page and/or product packaging. If you have an allergy or ingredient concern, please review the full ingredient list before purchasing.
Do you offer wholesale or business orders?
Yes, we may offer wholesale and professional purchasing options for salons, beauty professionals, retailers, and other businesses. Please contact our sales team for information about pricing, minimum order quantities, and availability.
How can I contact customer service?
Our customer service team is happy to help with questions about products, orders, delivery, returns, and sales. Please contact us through our official contact channels and include your order number when contacting us about an existing order.
